Privacy Policy
Last updated: February 9, 2026This Privacy Policy describes how Pixel WordPress collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand the importance of maintaining confidentiality when you interact with our website and services.
Information We Collect
We collect various types of information when you visit our website and use our services. This helps us understand your needs and provide better WordPress design and customization solutions tailored to your requirements in Malaysia and beyond.
- Personal information you provide directly, such as your name, email address, phone number, and company details when you contact us or request a quote
- Information about your website project, including specifications, preferences, and technical requirements
- Usage data collected automatically, including IP address, browser type, pages visited, time spent on pages, and referring website
- Cookies and similar tracking technologies that help us improve your browsing experience
- Payment information when you engage our services, processed securely through authorized payment gateways
How We Use Your Information
We use the information we collect to provide, maintain, and improve our WordPress design and CMS customization services. Your data enables us to deliver personalized solutions and maintain effective communication throughout your project.
- To respond to your inquiries and provide customer support regarding WordPress design services
- To develop customized website solutions that meet your specific needs and business objectives
- To process payments and maintain records of our service agreements
- To send you updates, newsletters, and information about our services when you opt in
- To analyze website usage patterns and improve our platform functionality
- To comply with legal obligations and protect our rights and interests
Your Privacy Rights
You have important rights regarding your personal information. We respect your privacy and provide you with control over your data. Under applicable data protection laws, you can exercise the following rights at any time by contacting us directly.
- The right to access your personal information and obtain a copy of data we hold about you
- The right to correct or update inaccurate or incomplete personal information
- The right to delete your personal information when it is no longer necessary for our purposes
- The right to withdraw your consent for marketing communications without affecting other services
- The right to object to certain types of data processing activities
- The right to data portability, receiving your information in a structured, machine-readable format
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These tools help us remember your preferences, understand how you interact with our services, and provide more relevant content about WordPress design and site customization.
Cookies are small text files stored on your device. We use both session cookies (temporary) and persistent cookies (longer-lasting). You can control cookie settings through your browser preferences, though disabling cookies may limit certain website features. We also use analytics tools to track website performance and user behavior patterns.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, secure server infrastructure, and regular security audits to maintain data integrity.
However, no method of data transmission over the internet is completely secure. While we take extensive precautions, we cannot guarantee absolute security of your information. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.
Third-Party Services
We may use third-party service providers to support our operations, including payment processors, hosting providers, analytics platforms, and communication tools. These providers are contractually obligated to handle your information securely and use it only for purposes necessary to provide services to us.
We do not share your personal information with third parties for their direct marketing purposes without your explicit consent. Any sharing is limited to service provision and legal requirements only.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The retention period depends on the type of information and the reason we collected it. When information is no longer needed, we securely delete or anonymize it.
For service records and invoices, we maintain data as required by Malaysian law and accounting standards. You can request deletion of your information at any time, subject to legal retention obligations.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last updated” date at the top of this policy and, if necessary, by sending you an email notification.
Your continued use of our website following policy changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below:
Email: [email protected]
Phone: +60 3 2148 7392
Address: Level 8, Menara Sentosa, 201 Jalan Tun Sambanthan, Kuala Lumpur, 50470, Malaysia
We will respond to your inquiries promptly and work to resolve any concerns about your privacy and data handling practices.